Terms & Conditions

Return Policy

How do I Refund/Exchange merchandise if I bought it online?

In order to refund/exchange merchandise purchased on our website, you are to contact us within 30 days of receiving your order to obtain Return Merchandise Authorization number.

A refund/exchange will only be issued to the original purchaser who placed the order.

Merchandise must be unused and packed in its original packaging while clothing must be unworn, unwashed and with tags attached. The return must be accompanied with a Return Merchandise Authorization number issued by us, and this Number must be marked on a box the merchandise is shipped in.

Once we received the returned merchandise, a refund will be issued for the value of the merchandise minus all costs of shipping and handling that we have incurred. This also applies to orders placed under "Free Shipping" promotions. The customer is responsible to cover all shipping costs involved in the transaction. We are not responsible for loss or damage of merchandise during shipping to us.

How do I Refund/Exchange merchandise if I bought it in store?

In-store refund/exchange with receipt only, within 30 days of purchase with all original components, parts and packaging. Wearable items unworn, unwashed, with tags attached.

How do I Refund/Exchange merchandise if I only have a gift receipt?

We will exchange merchandise with gift receipt for either same merchandise or store credit of the same value as the gift receipt.

PLEASE NOTE: for health and hygiene reasons there will be no return, refund or exchange for merchandise such as: underwear, bras, nursing pads, pillows, layette, lotions and powders. For copyright reasons, there is also no refund/exchange on books and audio materials. There is also no return or exchange for special order items.

How do I cancel an order?

Most orders are processed and shipped out within 24 hours. Should you decide to cancel an order, please contact us as soon as possible. If your order has not yet been shipped we will cancel it and process a full refund right away. If your order has already been shipped cancellation is no longer possible. Please see our return policy for further assistance if this should occur. When requesting to cancel an order please provide all information regarding the order especially the order number and the reason for cancellation, so we can process the request sooner.

Refusal of Delivery or Wrong/Incomplete Address:

Any order refused by the customer, or undeliverable due to wrong or incomplete address, will be refunded minus costs of shipping and handling. Those costs include cost of shipping from us to customer and cost of shipping back from customer to us.

Warranty

What happens if merchandise arrives damaged or defective?

Selling the best quality merchandise is very important to us! To achieve that, we work only with reputable manufacturers and suppliers. Furthermore, we make our best efforts to ensure that merchandise delivered to the customer is damage free. Upon receipt of your order, please always check it right away to determine whether it was damaged during shipping and if that’s the case please address this with shipping company right away. PLEASE NOTE: damage that occurs during shipping is the responsibility of the shipping company, and as such should be reported by the customer to the shipping company at the moment of delivery or immediately thereafter.

However, if your order still arrived defective, you are to contact us within 10 business days to report the problem. After 10 days, we will not replace damaged merchandise and your complaint will have to be addressed with the manufacturer directly.

All merchandise is warranted by the manufacturer. Please retain your item’s owner's manual and warranty slip in order to contact the manufacturer if you ever need replacement parts or have other concerns down the road. After contacting the manufacturer first, should you still have questions regarding your item, please contact us for assistance.

Shipping

We do our best to ship all in stock items within 5 business days.

Shipping Cost is calculated at the time of check-out and varies depending on your location, size and weight of merchandise purchased.

We are not responsible for any additional Brokerage, Duty or Taxes that may apply.

Store Pick-up:

Please see our "Contact Us" section for store location and business hours.

Products, Content and Specifications:

All features, content, specifications, products and prices of products and services described or depicted on our website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We makes all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products or services on this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. All DVDs and similar products sold are for private, home use (where no admission fee is charged), non-public performance and may not be duplicated.

Accuracy of Information:

We attempt to ensure that information on this Web Site and/or our Facebook page is complete, accurate and current. Despite our efforts, the information on this Web Site and/our our Facebook page may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site or our Facebook page. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site and/or on our Facebook page. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Use of this Web Site:

The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. You may not modify the information or materials displayed on or that can be downloaded from this Web Site and/or our Facebook page in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

Trademarks :

Certain trademarks, trade names, service marks and logos used or displayed on this Web Site and/or our Facebook page are registered and unregistered trademarks, trade names and service marks of us or our affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site and/or our Facebook page are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site and/or on our Facebook page grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site and/or on our Facebook page without ours or such other owner's written permission.

Linking to this Web Site:

Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Running or displaying this Web Site or any information or material displayed on this Web Site in frames or through similar means on another Web site without our prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations.

Third Party Links:

From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other Web sites, or any content, materials or other information located or accessible from any other Web sites, or the results that you may obtain from using any other Web sites. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.

User Communications:

Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner is and will be considered non-confidential and non-proprietary. We and our respective affiliates and our or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We will have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

Account Name and Password:

User is required to have an account name and password for certain activities on the website. We may cancel or suspend at any time user's account name and password at our discretion without notice or liability to user or any other person. We are not under any obligation to verify the actual identity or authority of any person using the account name and password to access and use the Website. We may, at any time, require proof of the identity of any person seeking to access and use the Website, and may deny access if not satisfied with such proof. User is fully responsible and liable for the security of user's account name and password and any/all use and misuse. User agrees to notify us immediately of any unauthorized use of user's account. We do not assume any responsibility, or will be liable, for any damages arising from or related to your failure to keep user's password secure.

Baby Registry:

When creating a Gift Registry customers should note that some information will be publicly available. This includes, but is not limited to, customer's name, event date and name, event products wish list, etc.

Electronic Communications:

When you visit this Website, our Facebook page or send an e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by e-mail or by posting notices on this Website and/or Facebook. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Contests:

All contests are governed by this Agreement, the applicable Contest Rules as well as applicable legislation. By participating in a contest through the website, you signify your agreement and acceptance of this Agreement, the applicable Contest Rules as well as applicable legislation.

DISCLAIMERS

YOUR USE OF THIS SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. OWNER OF THIS WEB SITE DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEB SITE. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND OWNER DOES NOT MAKE ANY COMMITMENT AND/OR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

By use of this site, you agree that we may, at any time and without notice, change the terms, conditions and notices under which this Web Site is offered.

Gift certificates